The level of customer service at Lee Edwards Mazda in Monroe is unparalleled. Customers are prioritized by the exceptional staff at Lee Edwards. Every interaction is a testament to their commitment to guaranteeing a positive experience. From the moment you walk through the door, you are greeted with warm smiles and genuine enthusiasm. The team goes above and beyond to address any questions or concerns, ensuring that each customer leaves feeling valued and satisfied. Thank you, Mr. David, for an outstanding experience!
I never thought I'd write a review for a car dealership or the person who sold me a car, but from a customer service standpoint the team at Lee Edwards (specific shout outs to Larry Jenkins and David Howell) constantly goes above and beyond what I ever thought was possible. High five you guys! I won't buy a car from anyone else...unless you retire! 500 stars!
I broke down with my engine overheating today. I called and limped my truck to them. The service department was courteous and squeezed me in for an emergency fix. What should have been an all evening affair due to no appointment only cost me an hour and half of time. I want to personally thank the service team for taking care of me and my daughter, as we live over 50 miles away from the monroe area. Your mechanic was grade A in assisting me.
Had a flat today and they took a look at my car and were able to patch it up free of charge. They are always nice, helpful, and honest. I’ve bought 2 Mazdas from them and have always had them serviced here and will gladly continue to do so. Wouldn’t hesitate to buy another from them or continue getting my vehicle serviced here.
I can only speak to the service department ONLY and my almost two experiences with them. My first experience was a software update. I had to call more than once to schedule this, as there is apparently only one person to do scheduling. The first time I called I was told that this gentleman was unavailable and my number was taken. After not getting a call back I called again the next day and left my message again. I finally received a call back late that afternoon and got scheduled. When I arrived I pointed out something on the leather seat in back and asked to have that looked at as well. Waiting room is uncomfortable and not where I loved spending an hour, but okay. There is an empty refrigerator and a vending machine with a note taped to the front stating they don’t own this machine and are not responsible for lost money. A large screen that either wasn’t working or not turned on. Car came out, no one had looked at the seat. So I asked for someone to check this for me. Someone came out and took a glance while hitting their vape and told me to use leather cleaner. Fast forward to today. Called first thing this morning for a rear wiper arm that began falling down when I hit a bump too hard. He’s busy again, left a message. I called back just before closing and was told he had been in meetings today “can we get your number again?” Nope. I gave this a second chance without luck so will be taking it to a different dealership. My suggestion is that if your service manager is too busy to return calls, perhaps someone else could schedule appointments while he is unavailable. My time is valuable too.
